Master your gear.

All Infinity X1 branded products are direct sold through Costco—both in warehouse and online at Costco.com. If you are purchasing Infinity X1 products through Amazon or another third party reseller, please note that these are not authorized retail partners and your product is not eligible for our limited lifetime warranty per the terms of our warranty agreement.

Registering your product ensures that you will be contacted in the event that we need to share product safety information with customers. Additionally, if you ever need any type of support or need to take advantage of your limited lifetime warranty, having your information in the system will eliminate back and forth communications and will expedite the process to get to resolution!

All Infinity X1 products are built with a rechargeable core—giving you the flexibility to use rechargeable power or use AC power or dry cell batteries as a back-up option when rechargeable power is not available.  

Infinity X1 power management technology allows you to use the right power based on your constantly changing requirements. This innovative technology allows you to have all the benefits of rechargeable power while keeping the flexibility that AC power or dry cell batteries can provide. Managing the different power options within an individual product may require swapping out different battery cartridges or it may already be built into the core product. Regardless of the specific product design, this smart hybrid power system is enabled by our patented software and hardware technologies. 

If your light is cycling through the lighting temperatures and modes, it is most likely in the demo mode. To turn this off, you will either hold down the power button, mode button, or a combination of the power and mode buttons for 5 seconds to disable this demo mode. Please refer to your specific product’s manual for specific instructions on disabling the demo mode. 

Infinity X1 uses ANSI standards which are the only industry-wide standard measurements as outlined and published by the National Electrical Manufacturers Association (NEMA). 

Each product is rated using the IPX system, which is a universally recognized measure, to determine how protected an item is against water and dust intrusion. Generally speaking, the higher the rating, the more protected the product is. Please check your individual product’s manual for information on its IPX rating. 

As many airlines have restrictions on the transportation of lithium ion batteries, we recommend that you contact your airline directly to verify their policies and determine if your specific Infinity X1 product can travel with you. 

With extended time and use, the life of any rechargeable battery will begin to decline. You can purchase replacement battery packs from the Infinity X1 website.  

Infinity X1 sells very limited critical component replacement parts and accessories. Everything that we offer is for sale directly through our website. 

Warranty support is offered for Infinity X1 products purchased from Costco and Costco.com in the US and Canada. If you need support for your product or are experiencing an issue, please reach out to our support team who will be delighted to help you (support@infinityx1.com or 800-942-1666).

Electronics products are made from valuable resources and materials and disposing of them properly ensures that we recycle these resources when possible and also helps to avoid air and water pollution. Please refer to the EPAs website for local electronics disposal guidelines: https://www.epa.gov/recycle/electronics-donation-and-recycling.

Do you love our products and want to tell everyone you know about them—WE LOVE THAT! If you are interested in becoming an Infinity X1 brand ambassador / affiliate, please open a support ticket with the subject “Interested in Brand Opportunities” and include your Facebook, Instagram, YouTube and TikTok handles. Our team will review your submission and get back to you.